Last updated: September 1, 2026

Privacy Policy

Health Recover Guide ("we", "our", or "us") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, store, and share information when you use our website, telehealth services, mobile applications, and wellness programs (collectively, the "Services").

1. Information We Collect

We collect the following categories of information:

Account information: name, email, phone number, date of birth, billing address.
Health information (PHI): medical history, medications, lab results, symptoms, treatment notes — protected under HIPAA.
Device and usage data: IP address, browser type, device identifiers, pages viewed, session duration.
Payment information: processed securely through PCI-compliant third-party processors (we never store full card numbers).
Cookies and tracking: to improve user experience and analytics.

2. How We Use Your Information

We use your information to:

Provide telehealth consultations, lab analysis, and wellness programs.
Communicate appointment reminders, lab results, and care-team messages.
Process payments and manage memberships.
Improve our services through anonymized analytics.
Comply with legal and regulatory obligations (HIPAA, DEA, state medical boards).
Send marketing emails (only with your explicit opt-in).

3. HIPAA Compliance

As a covered healthcare provider, Health Recover Guide complies fully with the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, technical, and physical safeguards to protect your Protected Health Information (PHI). We execute Business Associate Agreements (BAAs) with all subcontractors handling PHI.

4. How We Share Information

We do not sell your personal data. We share information only with:

Licensed providers directly involved in your care.
Accredited partner laboratories and pharmacies fulfilling your orders.
Payment processors for billing purposes.
Legal authorities when required by law, subpoena, or court order.
Service providers under strict confidentiality agreements (email, hosting, analytics).

5. Your Rights (CCPA / State Privacy Laws)

Residents of California, Virginia, Colorado, and other privacy-law states have the right to:

Request access to personal information we hold about you.
Request deletion of personal data (subject to medical-record retention laws).
Opt out of the "sale" of personal information (we do not sell).
Request correction of inaccurate data.
Not be discriminated against for exercising privacy rights.

To exercise these rights, email privacy@healthrecoverguide.com.

6. Data Retention

We retain medical records for a minimum of seven (7) years or as required by state law, whichever is longer. Marketing data is retained until you unsubscribe. Payment records are retained for seven years per IRS guidance.

7. Security

We protect your data with AES-256 encryption, end-to-end encrypted video consultations, SOC-2 Type II certified infrastructure, multi-factor authentication, and regular third-party penetration testing.

8. Children's Privacy

Our Services are not intended for users under 18 without parental consent. We do not knowingly collect data from minors without verified guardian authorization.

9. International Transfers

All data is stored within United States data centers. If you access our Services from outside the USA, you consent to the transfer of your data to U.S. servers.

10. Cookies

We use essential, functional, and analytics cookies. You can manage cookie preferences through your browser settings or our cookie banner.

11. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or a prominent notice on our website at least 30 days before taking effect.

12. Contact Us

For privacy-related inquiries, contact our Privacy Officer:

Email: privacy@healthrecoverguide.com
Phone: (970) 255-1433
Mail: 842 Hornet St, Butte, Montana 59701, USA

Back to Home